We strive to process and ship orders as quickly as possible. Please allow up to 3 business days (excluding weekends and holidays) for order processing before shipment. Once your order is shipped, you will receive a confirmation email with the tracking details.

Yes! Local pickup is available at our Brookhaven, GA location.

We offer standard shipping via USPS (US Postal Service) for all orders. Please allow up to 3 business days (excluding weekends and holidays) for order processing before shipment. Once your order is shipped, delivery within the USA typically takes 5-7 business days. For international shipping, delivery times may vary based on the destination.

At Brookhaven Balloons, all sales are final. Due to the nature of our products and the customization involved, we do not offer refunds under any circumstances.

To cancel your order, please reach out to our customer support team as soon as possible. If your order has not been shipped, we will be able to process the cancellation and issue a refund. However, if your order has already been shipped, we are unable to cancel the order.

On average, it takes about 45–90 minutes to assemble a garland depending on the size. We recommend setting aside enough time before your event.

Yes! A balloon pump (manual or electric) is strongly recommended for faster and easier inflation. Pumps are not included in the kits but are available as an add-on.

When kept indoors and out of direct sunlight, our high-quality latex balloons can last for 2 weeks or longer. For best results, we recommend inflating and assembling your balloon garland within 5 days of your event. Heat, humidity, direct sunlight and outdoor conditions will reduce their lifespan.

Yes! Brookhaven Balloons also offers custom balloon decor for events in the Metro Atlanta area. Visit brookhavenballoons.com to learn more!